Sierra Medical Group— Members Rights

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Sierra Medical Group recognizes the following rights and responsibilities for its Members:

Members have the right to receive information about Sierra Medical, its services, its practitioners, its providers, and member's rights and responsibilities.
Members have a right to be treated with respect and recognition of their dignity and right to privacy.
Members have the right to make recommendations regarding the organization's member's right and responsibilities policies.
Members have the right to participate with practitioners in decision making regarding their health care.
Members have a right to a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit.
Members have a right to voice complaints or file appeals regarding Prospect Medical or the care provided.
Members have the right to be represented by parents, guardians, family members or other conservators for those who are unable to fully participate in their treatment decisions.
Members have the responsibility to understand their health problems and participate in developing mutually agreed upon treatment goals to the degree possible.
Members have the responsibility to follow plans and instructions for care that they have agreed on with their practitioners.
Members have the responsibility to supply information (to the extent possible) that SMG and its providers need in order to care for them.
Members have the right to access services and information in alternative format (inclusive of oral and written) in the language that is prevalent to the SMG population.